The evaluation and enhancement of quality, environmental protection and safety in seaports
Danijela Tadic1, Aleksandar Aleksic1, Pavle Popovic2, Slavko Arsovski1, Ana Castelli3, Danijela Joksimovic3, and Miladin Stefanovic11Faculty of Engineering, University of Kragujevac, Sestre Janjic 6, 34 000 Kragujevac, Serbia 2Luka Kotor a.d. Kotor, Park Slobode 1. 85330 Kotor, Montenegro 3Institute of Marine Biology, Dobrota bb - POBox 69, 85330 Kotor, Montenegro
Abstract. The evaluation and enhancement of business processes in any organization in an uncertain environment presents one of the main requirements of ISO 9000:2008, and has a key effect on competitive advantage and long-term sustainability. The aim of this paper can be defined as the identification and discussion of some of the most important business processes of seaports, and the performances of business processes and their key performance indicators (KPIs). The complexity and importance of the treated problem calls for analytic methods rather than intuitive decisions. The existing decision variables of the considered problem are described by linguistic expressions which are modelled by triangular fuzzy numbers (TFNs). In this paper, the modified fuzzy extended analytic hierarchy process (MFAHP) is proposed. The assessment of the relative importance of each pair of performances and their KPIs are stated as a fuzzy group decision making problem. By using MFAHP, the fuzzy rank of business processes of a seaport is obtained. The model is verified through an illustrative example with real life data, where the obtained data suggest measures which should enhance business strategy and improve KPIs. The future improvement is based on benchmark and knowledge sharing.
Tadic, D., Aleksic, A., Popovic, P., Arsovski, S., Castelli, A., Joksimovic, D., and Stefanovic, M.: The evaluation and enhancement of quality, environmental protection and safety in seaports, Nat. Hazards Earth Syst. Sci. Discuss., doi:10.5194/nhess-2016-126, in review, 2016.